Privacy Policy
1. Background
The luckypokieoz.com website is owned and operated by The Australian Group Limited.
This Policy provides an overview of how we collect, store, and use Personal Information. This Policy also details how you can access and update your Personal Information or make a complaint.
We are committed to the protection of the Personal Information of individuals and to maintaining the highest possible standards of privacy. We seek to implement practices, procedures, and systems that comply with the APPs under the Privacy Act.
2. Definitions
- APP’s means the Australian Privacy Principles;
- Personal Information is any information about you that identifies you or by which your identity can be reasonably determined;
- Privacy Act means the Privacy Act 1988 (Cth);
- Website means our website, luckypokieoz.com.
3. What Personal Information do we collect and hold?
This Policy applies to Personal Information. What Personal Information we collect and hold will depend upon the nature of your dealings with us as well as the requirements of applicable laws, regulations, and license conditions. We may collect, for example, the following Personal Information:
- Name
- Date of birth
- Mailing address
- Email address
- Telephone number
- Financial institution account details
- Credit card details
- Signature
- Information on identity verification documents required for account registration
- Usernames and passwords for your account
To protect against fraudulent activities, we may require Customers to identify themselves when purchasing lottery tickets. This is at our sole discretion.
4. Why and how we collect Personal Information
We may use Personal Information collected to:
- Verify a Customer’s identity;
- Provide and assist in subscription to lottery products and services;
- Record and register Customer lottery purchases and manage accounts;
- Notify Customers of any lottery winnings;
- Administer and manage business services including in relation to charging and billing;
- Research and develop our services and infrastructure;
- Communicate new products and services, promotions, and offers to Customers (with an opt-out option);
- Conduct appropriate checks to protect against fraud;
- Address queries, feedback, or complaints.
Your Personal Information may be disclosed to organisations outside us to provide our services to you.
What are ‘cookies’?
- Our website uses ‘cookies’.
- ‘Cookies’ are alphanumeric identifiers that are placed on your computer’s hard drive through your web browser.
- They enable our system to recognise your browser and maintain your purchasing details in your shopping basket.
- By disabling ‘cookies’, you may have difficulty purchasing lottery entries with us.
5. Use and disclosure of Personal information
We collect Personal Information for the purpose of administering lottery-based gaming activities, ensuring Customers who win prizes receive their winnings and improving the services we provide.
6. Personal Information Security
We are committed to the protection of Customers’ Personal Information from unauthorized access. We use a range of security mechanisms and procedures to protect the Personal Information we hold.
7. Important Notice: cross-border disclosures
By providing your Personal Information to us, you consent to disclosures to third parties who may be located outside Australia.
8. Access to Personal Information
You have the right under the Privacy Act to seek access to the Personal Information held about you. If you wish to exercise this right, you should either correct/update the information through luckypokieoz.com by logging into My Account or contact us.
9. Enquiries and Complaints
If you have a complaint regarding our management of your Personal Information, wish to correct information, or require further information, please contact us.
10. Updates to the Privacy Policy
We reserve the right to make changes to this Privacy Policy. Any changes will be posted on this page.
11. Contact Details
Postal Address: GPO Box 2937, Melbourne, Victoria 3001, Australia
Phone: 1800 774 177, (07) 3831 3737
Email: [email protected]